OK I need some advice. I have wanted to complain about the American Ice Company for a few weeks now. Don’t get me wrong, I think it is a very cool bar, draws a good crowd and improves safety on our block. My complaint is about late night and closing time. Over the past few weeks I have been awoken by loud customers emerging at 130am screaming and yelling in the courtyard. I know this because I actually get up, look out the window, see the screamers and look at the clock. I am OK for a dull murmur from smokers outside until 3 am on Friday and Saturday. But this screaming on weekday nights is too much.
Up to now I have wanted to take the friendly approach. I can always see Andy Duffy outside his bar around the corner and tell him if I have any concerns and learn neighborhood gossip. I had met the founding manager of AIC in my many dog walks in front of the bar and wanted to bring it up when next I saw him. Finally I called the bar and spoke to an abrupt manager who said she would handle my complaint. I have no idea if it was received or passed along or whatever.
Now I don’t want to escalate this. I advocated for AIC. I support the benefits it has brought to the block. I just want to make sure that the manager keeps the noise down after midnight and moves people along after closing. How does one do that in a corporate bar environment? Who can I hold accountable?